09 — Questions
What owners ask first
Do you replace our BMS?–
No. Builtwins runs on top of the building management system you already have, integrating over BACnet. We replace its decision logic, not the system itself: predefined control modes are retired while the BMS carries on executing. Your installer keeps their contract, your maintenance team keeps their access, and if you stop working with us the original control remains.
What do you physically install?+
We install a gateway, a small computer. Beyond that, where a building doesn't have enough sensors to give an accurate picture of overall thermal or air-quality comfort — or where the BACS regulation requires it — we add wireless LoRa CO₂ and temperature sensors: battery-powered, no cabling.
What data do you need to start?+
Floor plans, section plans, and façade plans of the building; HVAC schematics and plans; and the technical sheets of the equipment. If available, historical energy consumption data can be added to compute the savings accurately. The model is then calibrated on how your building actually behaves.
How long before we see savings?+
The twin is built first and predictive control follows. Savings start right away and can be quantified and compared against your own baseline across a full heating or cooling season.
Does this compromise comfort?+
Comfort is a constraint in the optimisation, not a trade-off. Across the buildings we run, comfort compliance has typically improved. When comfort issues do arise, we help to pinpoint the malfunctioning component.
How is Builtwins priced?+
Builtwins is a software licence, and the fee scales with the size of the building in m² — no hardware to buy. In practice the licence funds itself: lower energy bills, fewer faults and better-targeted maintenance are worth more than it costs.